Ticket management across different channels, process automation, SLA tracking, reporting, and other features are all included in ERPNext’s customer support solution.
Prosper ERP is simple, scalable, and designed to allow you to focus more on your business rather than on the technology that runs it.
Omnichannel Support Connect with customers where it is most convenient for them, and get all chats, emails, and ticket form messages in a centralized location.
Provide your team with the means to collaborate more effectively through chats, notes, multiple inboxes, and improved and informed ticket distribution.
Receive real-time data regarding ticket status, agent workload, assigned tickets, team performance, response time, ticket satisfaction, and peak hours.
Examine every interaction history in the ticket and deliver the correct response to resolve their issue.
Automate repetitive processes, auto-assign agents, save canned responses, and auto-prioritizing tickets.
Create troubleshooting articles, best practices, and frequently asked questions to lessen your agents' workload.
ERPNext’s help desk features customized dashboards to streamline support issues. Obtain real-time insights that can assist you in identifying bottlenecks and implementing best practices.
Customer support calls should be noticed. ERPNext makes it simple to convert all interactions into data, eliminating the need for your support team to switch between applications. With Call Popup, you may receive real-time desktop notifications about incoming calls. You can convert emails in your inbox into tickets using this open-source SaaS support desk software.
Reduce the burden of human work by configuring assignment rules (such as round-robin or load balancing) to assign tickets among the team automatically. This frees up more time to reply to customers, enabling your SaaS help desk to achieve its deadlines.
Support tickets with numerous assignees or mentions should be addressed through collaboration. ERPNext contains standard reports for monitoring the performance of your support staff and analyzing ticket volume (including open and closed tickets).
The open-source help desk enables you to customize the customer experience with SLAs (for your support policy, response and resolution timeframes, etc.) based on consumer expectations. To optimize your support process, you can track fulfillment and failures.
By developing help articles and frequently asked questions, your support team will be able to focus on the more complex issues that require their attention. This increases your knowledge base and allows your consumers to locate solutions without waiting for an agent.
You may prevent missing service maintenance visits by utilizing the Maintenance Schedule tool. Record the employee and job performed at each visit and collect customer feedback with a single click.
Develop your own open-source help desk and issue application. Add custom fields to your forms to map your most essential data. Customize form behavior by automatically fetching values, hiding fields based on user roles, and creating unique print formats without writing a single line of code.
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Technology has become essential for every modern business, transforming the way we do business. Allowing us to perform real-time logistics and being agile to meet the needs of our customers in a cost-effective way. Let us find the bottlenecks holding back your company. We can help you get control of the technology that runs your company. Drive revenue back to your business!
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If you are already certain that your business needs an all-in-one enterprise solutions
As companies expand into multiple locations worldwide, business owners need to ensure that
Corporations are turning to contemporary enterprise software to upgrade outdated and combined fragmented
Erpnext comes with several integrations that help you connect to other applications you use to run your business.
